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My account
To get a KBIS, you can use the following website: https://monidenum.fr/.
You have access to our Silver grade as a new customer. You will be able to have access to better prices depending on the amount of your quarterly orders and according to the following grid:
• Bronze: 0 - 1500€. • Silver: 1501€ - 3000€. • Gold: 3001€ - 4500€. • Platinum: 4501€ and more.
For example, to reach the Platinum grade, the amount of orders paid must exceed €4,501 excluding tax per quarter.
Following the opening of your account, if you do not spend €1,501 excluding tax on orders during your first quarter, your account will be downgraded to Bronze grade.
The amount of current pre-orders do not enter into the calculation of grades, only paid orders.
The price of the products in your pre-orders is updated based on your grade at the time the product is released. For example, if you pre-order a product at Bronze grade that is scheduled to be released in 3 months, you will have a better price for it if, during these 3 months, your account is upgraded to Silver, Gold or Platinium grade.
If you want to keep your grade, you must maintain the same amounts mentioned before during the following quarter(s).
The discounts for each grade are different depending on each product.
End dates for pre-order depend on the information we receive from our suppliers and may differ depending on the product. These pre-order deadlines are communicated to our customers via our newsletters and may also be found on the product page. Please note that pre-orders placed after the deadline cannot be guaranteed. Preorders are firm and definitive.
After placing your pre-order, it will be available in the "My Preorders" section of your account.
Quotes are created between 10 to 15 working days before the official release date (depending on the references), and payment is requested upon validation of the quote. We typically receive the products during the week of their release and ship them out as soon as your quote is paid.
If your pre-order alone does not reach the minimum purchase amount (€250 excluding tax), we will ask you to create an order with "in stock" products (by validating a cart) in advance which we will group with the pre-order (see “How to add an order to a pre-order?”)
When a product on pre-order (or not) appears as "unavailable", it’s because all our quantities have already been pre-ordered by our customers. It's also possible that products on pre-order come back in stock following cancellations or a small restocking.
You can place an order by adding “in stock” products to your cart. After validation of your cart, this will create a quote on your account which also appears on our side. After verification and if your quote reaches the minimum purchase of €250 excluding tax, we will validate it and you will receive a confirmation email (do not hesitate to check your "spam" box).
We can leave a quote on hold within 10 working days if you have a pre-order that comes out within this time frame. As the release of your pre-ordered product approaches, it will be added to your quote and the quote will be validated.
If you want to leave a quote pending for a longer period, we will validate the quote as it is and ask you to make the transfer in order to block the products.
After we receive the transfer, this quote will be left waiting for your future order/pre-order on our side. As the release of your pre-ordered product approaches, a new quote will be produced and validated. You will obviously only be billed for shipping costs once (on the first quote left pending).
If you want to add “in stock” products to your pre-order, we invite you to validate a cart with these products within 10 working days before the release of your pre-order. You can also add a note when you validate your cart indicating that you wish to wait for your next pre-order and/or send us an email to let us know.
As soon as one of your pre-orders is available, it will be put in quotation. We invite you to check your YNARIS account regularly.
If the amount of this pre-order is higher than the minimum purchase amount, the quote will be automatically validated.
If the amount of this pre-order is less than the minimum purchase amount, see "how do pre-orders work?".
Payment must be made by bank transfer once the quote has been validated (all details to make the transfer are available on the quote and on the confirmation email). We invite you to make payment for this quote within 5 working days after it has been validated.
Please indicate the quote number and name of your company in comments when you make your transfer, otherwise, this might extend the processing time of your order.
Under normal circumstances, your orders are prepared and shipped within 2 to 3 working days after receipt of your transfer (this time varies depending on the number of orders that the warehouse must process).
If your order contains a pre-order, it will be shipped after payment, as soon as the pre-order is available according to the official release date.
We ask you to respect the official release dates of the products if you receive them several days before the release date.
All pre-orders are firm and definitive. However, it's possible to cancel a pre-order if it dates back less than 2 working days (depending on the quantity pre-ordered).
If you made an error when validating your cart, you also have 2 working days to notify us and this order can be canceled without incident.
Any other order/pre-order cancellations will result in the closure of your account.
Please also note that an order/pre-order left without any return from you and therefore not honored will result in the closure of your account.
If you have a specific request for a product that is not available on our site, do not hesitate to contact us and we will see if it's possible to provide it to you.
For any questions relating to our products, our sales team remains available at info@ynaris.com to best meet your requests.
We are working with several carriers, the delivery of your order is always done personally and requires your signature.
For customers located in France, our carriers generally deliver within 1 to 3 working days. However, these deadlines may be extended during holidays.
If you are located abroad, you can also use your own carrier/forwarder. Do not hesitate to contact us for more information.
If you want to change your shipping address, please contact our sales department at account@ynaris.com.
If you want to change your billing address, please contact our sales department at account@ynaris.com, with an extract of an official document less than 3 months old confirming the existence of your company.
If you plan to go on holidays, please notify us at least 10 working days before your departure so that we can anticipate the shipment of your orders or put them on hold for your return.
Without warning, additional fees will be invoiced.
Your orders will be invoiced excluding French tax, allowing you to pay only your local taxes.
If you are located in the French Overseas Territories, please contact us so that we can explain everything to you.
The team is available to answer any questions relating to your orders at info@ynaris.com.
For any technical issues related to your account, contact us at account@ynaris.com.
Your credit note is directly available in your account in the “My credit notes” tab.
To use a credit note, simply deduct the amount from your bank transfer. Example: You have a quote with a total amount of €1000 as well as a credit note of €200. You therefore only have to make a transfer of €800.
You are automatically subscribed to our newsletters. Via our newsletter you will be notified of important information such as pre-order periods as well as the arrival of our products.
If you are not there when the delivery person arrives, please let them know your next availability. Our deliveries are always done personally and require the signature of the person indicated on the address entered on our site. To ensure the successful delivery of your package, it is important not to ask the delivery person to leave your package in a mailbox, at a neighbor's house, in front of your home, at a parcel drop-off point (non-exhaustive list).
During delivery, it is also important to make a delivery reserve if you cannot check the contents of the package or if it is damaged, wet, etc.
If you do not receive your order within 3 working days after shipping, contact us at the following address: info@ynaris.com so that we can assist you. Please indicate clearly the invoice number and your company name to speed up our searches.
If your item has arrived damaged, we invite you to send us photos of the damaged product as well as the package to the following address: info@ynaris.com. Our sales team will assist you and find an appropriate solution if the product is indeed considered damaged.
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